DIscussion number one on Creativity

In most instances, it is hard for me to think creatively on a lot of things. When it comes to working at my parent’s restaurant, I often think of ideas based on a few years of experience. During the weekends, the restaurant is packed with customers especially for take out. There are moments where customers get disappointed after waiting for an order for a long period of time. Unfortunately, some might decide to cancel their order and want their money back. Even I became a little bit frustrated seeing customers wait too long for their take out order to come out. One day, I decided to create a take out waiting list where I write down the names and numbers of the people who are inside the restaurant. By doing this, there has to be an employee who goes back and check if the order is the ready. They have to let the packers know to first pack the orders of customers who are waiting in front. I noticed that the orders arrived quicker, and customers became satisfied.
I feel that this experience fit into the chapter’s concepts of creativity. I was basically learning from past experience of witness customers complaining over waiting too long for their food. By creating a waiting list, it was a trial and error experiment that was not previously used. I looked at the previous issues as a chance to improve customer service. It did not feel like an obstacle that will hinder our established success. There was not the reliance of having to wait for the packer to bring out the take out food. From using some of these guidelines, I felt I put my creative problem solving skills to good use.